1. Booking and Payment
All bookings for memberships, drop-in classes, courses, punch cards, and personal training sessions must be made through our app. Payment must be be confirmed before participation. Prices may be changed with prior notice.
2. Validity of Confirmed Services
Memberships are ongoing and can be terminated after 12 months, with the option of freezing the membership for up to 1 month per year. "Klippekort" for classes are valid for 3 months. Welcome offers are valid for two weeks. The 8 weeks packages must be used within 8 weeks from purchase. It is your responsibility to use the booked services within this period. After the expiration date, unused services are forfeited without refund. It is not possible to freeze memberships or services. "Klippekort" for personal training must be used within 6 months.
3. Course Dates and Class Usage
Registered courses have fixed dates, and it is not possible to reschedule or reactivate classes afterward. Paid classes cannot be transferred to other times or individuals.
4. Cancellations and Changes
cancellations of classes, courses, or personal training sessions must be made at least 24 hours in advance to avoid charges. Cancellations made later than 24 hours before the scheduled time will be billed in full.
For pre-paid courses, cancellations or refunds are not permitted.
5. Termination of Services
All agreements are binding. Refunds are not available after purchase, and services cannot be transferred to others or rescheduled to a later date. Please note that the right of withdrawal under Norwegian law does not apply once you have attended the first class of a course, as the course is then considered to have started and been delivered in part.
6. Responsibility and Risk
Participants acknowledge that Pilates and training activities involve risk of physical injury or discomfort. You participate at your own risk and agree that Bene Pilates at Sano, Sano Clinic, instructors, staff, and other personnel cannot be held responsible, whether financially or legally, for injuries, illnesses, or other issues that may arise from participation.
Participants are obliged to inform instructors of any injuries, illnesses, or health issues before the training session.
7. Limitation of Liability and Legal Disclaimer
By participating in our services, participants waive the right to make claims against Bene Pilates at Sano, Sano Clinic, instructors, or staff for injuries, illnesses, or other health problems related to training activities. Participants agree that all claims, liability, and legal disputes will be resolved under Norwegian law within the scope of applicable laws, where liability is assigned to the extent permitted.
8. Personal Responsibility
Participants must follow instructions and safety rules. It is the participant’s responsibility to inform the instructor of any health issues before participating.
9. Privacy
All personal data is handled in accordance with Sano Clinic’s privacy policy, available on their website.
10. Changes to Terms
Bene Pilates at Sano reserves the right to amend these terms at any time. It is the participant’s responsibility to stay informed of updates via the website or communication from us.
By purchasing any class passes or courses, you agree to pay the full amount.
By requesting and allowing Bene Pilates Oslo to order packgages and scheduling your appointments on your behalf, you acknowledge and agree to the Terms & Conditions of both Sano klinikken and Bene Pilates Oslo, which apply automatically.
